These terms and conditions (“terms”) govern the use of our website, web applications, and mobile applications (together, the “services”). The services are operated by RestorativU (“we”, “us”, “our”).
The services are intended for authorised users, including staff members, contractors, partner organisation representatives, and programme participants (individuals enrolled in or receiving support through a programme). Where you access the services on behalf of an organisation, you confirm that you are authorised to do so and that such organisation agrees to be bound by these terms. These terms should be read together with our Privacy Policy and, where relevant, the Annex which provide further detail about how personal data is handled. In the event of any conflict, the Privacy Policy will prevail in relation to personal data matters.
These terms apply to all users who access or use the services.
If you do not agree to these terms or our Privacy Policy, you must not access or use the services.
The services support the delivery, coordination, and quality assurance of mentoring, restorative, and social support programmes operated through the platform by RestorativU and affiliated programme delivery organisations.
This includes managing referrals, cases, courses, sessions, reporting, and internal oversight activities. Programme activities may take place in person or through secure online communication platforms. Where sessions are delivered remotely, we use established third-party providers to facilitate participation.
The services are not intended to provide legal, medical, or therapeutic advice and should not be relied upon as a substitute for professional judgment or statutory services.
Access to specific features may vary depending on the role of the user and the application used (web or mobile).
Participation in a programme may depend on availability, scheduling arrangements, and any rules shared in advance.
Access to the services is restricted to users with approved access only. Accounts are created and managed by us or by authorised partner organisations; public self-registration is not available.
Users must be authorised by their organisation or by us and are responsible for maintaining the confidentiality of their login credentials and also for notifying us promptly of any suspected unauthorised access or misuse.
Some programmes involve a fee. If a fee applies, the amount and payment details will be provided before enrolment. Payments are handled by a third-party payment provider (a third-party service that processes payments on our behalf).
Provided you comply with these terms, we grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use the services solely for their intended purposes. This licence does not grant you any ownership rights in the services or their content.
By using the services, you represent and warrant that you are authorised to do so, either on your own behalf or on behalf of an organisation, and that where you act for an organisation you have the authority to bind that organisation to these terms.
These representations do not affect our own responsibilities as a data controller under applicable data protection law.
You further confirm that any information or data you submit through the services is accurate, lawful, and provided in accordance with applicable laws, professional obligations, and safeguarding requirements, including where data relates to children or other vulnerable individuals.
You agree to use the services lawfully and only for legitimate purposes connected to our programmes or organisational activities.
You must not misuse the services, attempt to gain unauthorised access, interfere with their security or performance, or upload content that is unlawful, harmful, or misleading. You must not process personal data through the services beyond the scope of your authorisation.
Where you upload or enter information relating to individuals, you must do so only within the scope of your authorisation and agreed role
Certain features of the services, including participation in restorative processes or case work, may require users to accept additional agreements, codes of conduct, or ground rules. These may be presented within the services at the relevant time and form part of the conditions for participation.
Where these terms are breached, or where necessary to protect individuals, data, or the integrity of the services, we may take action in accordance with section “Termination”.
We reserve the right to suspend or terminate access to the services and, where appropriate, remove content in the event of a breach of these terms, a legal requirement, or a risk to individuals or the organisation.
Termination does not affect obligations relating to confidentiality, data protection, or intellectual property.
The services involve the processing of personal data, including data relating to children and, in some cases, sensitive or criminal-offence-related information.
All personal data is processed in accordance with the UK GDPR, Data Protection Act 2018, and our internal policies. Detailed information is provided in our Privacy Policy.
Users must treat all information accessed through the services as confidential and must not disclose it to unauthorised persons.
More information about how personal data is collected, used, protected and retained can be found in our Privacy Policy and, where relevant, the Annex.
Certain information processed through the services may constitute special category data (sensitive personal data such as health, ethnicity or similar information protected by law) or data relating to criminal offences (information relating to alleged or confirmed criminal offences).
This type of data must be handled carefully and only within the scope of authorised duties. Users acknowledge that additional safeguards, access controls, and monitoring may apply.
Access to this type of information is limited to those who need it for their role within a programme.
Where the services support the uploading or creation of audio, video, images, or session recordings, these features are provided solely for service delivery, safeguarding, and quality purposes.
Users must ensure that any required permissions or consents have been obtained before creating or uploading such content. Recordings and media must not be downloaded, copied, or shared outside the services unless expressly authorised.
We may engage trusted third-party organisations and service providers to support the operation, delivery, and security of the services. This includes, for example, providers of cloud hosting, data storage, communications, analytics, security, and technical support services.
These third parties process data under written agreements and only for the purposes agreed with us. They are permitted to access personal data only to the extent necessary to perform services for us and are required to maintain appropriate technical and organisational safeguards.
We may also work with partner organisations, referrers (organisations that refer individuals to a programme, including public authorities where applicable), and independent auditing or compliance reviewers where this is required for the delivery, oversight, or evaluation of our programmes. Access by such parties is limited to what is necessary for their role and is governed by contractual agreements and confidentiality obligations. Where partner organisations use the services to input or access personal data, each organisation is responsible for how it processes that data unless a written agreement states otherwise.
We are responsible for operating the services, but we are not responsible for the actions of third-party services that operate independently from us. Further details about how personal data is shared and protected are set out in our Privacy Policy.
From time to time, authorised external reviewers or auditing entities may access certain information within the services for compliance, quality assurance, or funding-related review purposes.
Any such access is controlled by written agreements and confidentiality obligations.
Where programmes are delivered in collaboration with referring organisations/institutions, relevant information about engagement, progress, or outcomes may be shared for monitoring or safeguarding purposes.
All intellectual property rights in the services, including software, content, branding, and documentation, remain our property or that of our licensors.
You are granted a limited, non-exclusive, non-transferable right to use the services for their intended purpose. No ownership rights are transferred.
We work to keep the services available and reliable but do not guarantee uninterrupted access. Maintenance, updates, or technical issues may result in temporary unavailability.
From time to time, we may modify or update aspects of the services, including for legal, operational, or security reasons.
The services are provided to support restorative practices, mentoring, and case management activities. They do not constitute legal advice, medical advice, therapeutic treatment, or statutory services, and should not be relied upon as a substitute for professional judgment or services provided by qualified professionals or public authorities.
While we take reasonable care to ensure the services operate effectively, no warranty is given as to uninterrupted or error-free operation. Use of the services is at your own risk, subject always to the limitations and exclusions set out in these terms.
We are not responsible for indirect or consequential losses that may arise from using, or being unable to use, the services. This includes, for example, loss of profits, business interruption, or loss of data, to the extent permitted by law.
We do not guarantee that the services will be uninterrupted, error-free, or available at all times, and we are not responsible for any loss resulting from downtime, system outages, or maintenance.
The services are provided for case management and support purposes only. You remain responsible for the professional judgment and decisions made in connection with any cases or individuals supported through the services.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
These terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or the services.
If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
We may update these terms from time to time. Material changes will be communicated through appropriate channels. By continuing to use the services after changes are made, you accept the updated terms.
Address
Piccadilly Cottage, Ascott,RestorativU
15782616
Last updated: 15/06/2026